Problem Solving in a Workplace e-Learning

Problem Solving in a Workplace e-learning

This course covers a range of problems that occur in the workplace – and how they can be recognised, controlled and solved.

You’ll learn about the three main areas in which problems can occur – people tasks and resources.

Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion.

You’ll learn about the Equality Act 2010 and how it applies to discrimination.

There’ll be coverage of time-wasting – due to individual actions and poorly organised work systems – and how to ensure time at work is spent productively.

It’ll also cover problems with resources, such as a lack of raw materials or equipment.

You’ll discover the ways problems can be solved by the actions of managers, employees and outside organisations.

Finally, we’ll investigate the use of arbitration, negotiation, compromise, conciliation and mediation to resolve conflicts – and the many benefits these resolutions can bring to the workplace.

Who should complete this course

  • This course is aimed at supervisors and managers that want to develop problem solving skills in the workplace.
  • The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.
  • This acts as a great introduction to the subject.
  • This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they all work in the same way and have the same skill set.

Course syllabus

  • Introduction and People Problems
  • Problems With Tasks
  • Successful Resolutions

Course duration

  • With this on-line course you can stop and restart your learning to suit your time constraints
  • 30 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
  • Please note you will need a 3Mb+ internet enabled device (e.g. computer, laptop, tablet or smart-phone) to study this course, which is Windows7 or MAC OSX10.8+ with Flash Player 10+

Course costs

Assessment

  • The course consists of three modules with questions at the end.
  • You are given the chance to review all your answers at the end of each module before final submission and you will be given 3 attempts at each module to achieve a pass
  • On successful completion of the course, you will be able to download your certificate to print immediately

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