Front Line Manger Skills e-Learning

Front Line Manger Skills e-Learning

The course starts by delving into the various roles that a front line manager is accountable for.

You will explore how effective managers balance these responsibilities to create a productive work environment.

Furthermore, this course goes in depth about the potential challenges that may arise when transitioning into a management position.

Providing insight into overcoming common obstacles and adapting to new responsibilities with confidence.

You will explore the importance of planning and organization in management and will cover techniques to effectively manage time and resources, ensuring that projects are completed efficiently and goals are met successfully.

Moreover, you will learn about the skills involved in questioning, listening, and leadership.

These skills are crucial for effective communication and team management, allowing managers to lead their teams with clarity and empathy.

And finally, strategies for effective problem-solving and conflict resolution are explained.

This course will provide tools to address and resolve conflicts in a constructive way.

Who should complete this course

This course is designed for employees who are developing into a management or supervisory position.

Course syllabus

  • Manager Roles and Accountabilities
  • Managing and the Step up into management
  • Planning and Organisation
  • Questioning, Listening and Leadership  
  • Problem Solving and Conflict Resolution

Course duration

  • With this on-line course you can stop and start your learning to suit your time constraints
  • 50 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
  • Please note you will need a 3Mb+ internet enabled device (e.g. computer, laptop, tablet or smart-phone) to study this course, which is Windows7 or MAC OSX10.8+ with Flash Player 10+

Course costs

Assessment

  • The course consists of five modules with questions at the end.
  • You are given the chance to review all your answers at the end of each module before final submission and you will be given 3 attempts at each module to achieve a pass.
  • On successful completion of the course, you will be able to download your certificate to print immediately.

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