Conflict Resolution in the Workplace e-Learning

Conflict Resolution e-learning

Conflict Resolution in the Workplace e-Learning

‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’.

Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.

Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Who should complete this course

  • Staff
  • Supervisors
  • Managers
  • Company Directors

Course syllabus

  • The Causes and Symptoms of Conflict at Work
  • Resolving Conflict 
  • The Five Conflict Modes
  • Using the Modes
  • Assertiveness
  • Making Positive Outcomes

Course duration

  • With this on-line course you can stop and restart your learning to suit your time constraints
  • 32 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
  • Please note you will need a 3Mb+ internet enabled device (e.g. computer, laptop, tablet or smart-phone) to study this course, which is Windows7 or MAC OSX10.8+ with Flash Player 10+

Course costs

Assessment

  • The course consists of six modules with questions at the end
  • You are given the chance to review all your answers at the end of each module before final submission and you will be given 3 attempts at each module to achieve a pass
  • On successful completion of the course, you will be able to download your certificate to print immediately
  • This course is approved by CPD
    (Our CPD approved courses are owned by VideoTile Learning Ltd and are distributed under licence)

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