Conflict Resolution in the Workplace e-Learning

Conflict Resolution in the Workplace e-Learning

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.

This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.

As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

Who should complete this course

  • Staff
  • Supervisors
  • Managers
  • Company Directors

Course syllabus

  • The Causes and Symptoms of Conflict at Work
  • Resolving Conflict 
  • The Five Conflict Modes
  • Using the Modes
  • Assertiveness
  • Making Positive Outcomes

Course duration

  • With this on-line course you can stop and restart your learning to suit your time constraints
  • 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
  • Please note you will need a 3Mb+ internet enabled device (e.g. computer, laptop, tablet or smart-phone) to study this course, which is Windows7 or MAC OSX10.8+ with Flash Player 10+

Course costs

Assessment

  • The course consists of six modules with questions at the end
  • You are given the chance to review all your answers at the end of each module before final submission and you will be given 3 attempts at each module to achieve a pass
  • On successful completion of the course, you will be able to download your certificate to print immediately
  • This course is approved by CPD, Institute of Hospitality & IIRSM
    (Our CPD, Institute of Hospitality & IIRSM approved courses are owned by VideoTile Learning Ltd and are distributed under licence)
  • This course is 2 CPD units

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